Reference

Your Legal Rights at sarana365

sarana365 operates under a defined legal framework that governs your account, your data, and your rights as a user — all eligibility depends on local law.

Kebijakan Privasi JelasHak Pengguna TerlindungiKontak Dukungan 24/7DANA, OVO, GoPay, QRISKeamanan Akun Aktif

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Legal Scope and Jurisdiction for Indonesia

sarana365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to sarana365 and use of our services, including deposits via DANA, OVO, GoPay and QRIS, depends on local law in your region. Our terms apply to every registered account and govern how transactions are processed, how disputes are handled, and how your data is stored.

1
We retain account records for a minimum of five years in line with standard financial compliance practices. If you believe any term conflicts with your local regulation, you are entitled to contact us directly and request a written clarification. Our legal notices are updated whenever there
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is a material change to how we operate, and you will be notified via your registered email address before changes take effect. We recommend you review the applicable terms each time you initiate a withdrawal or update your account details.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM HUKUM

Reach Our Legal and Compliance Team

If you have a legal query about your account, your data rights, or a specific transaction processed through GoPay, DANA or QRIS, our compliance team is reachable around the clock. You can reach us from Yogyakarta or anywhere in Indonesia through the channels below, and our team aims to respond to legal matters within 24 hours of first contact.

Team online

Live Chat

Available 24 hours a day, seven days a week directly inside your account dashboard. Legal queries are routed to our compliance team within two hours of submission.

Email Resmi

Send detailed legal requests or data-access queries to our compliance inbox. We acknowledge every email within four hours and provide a full written response within 24 hours.

WhatsApp Support

Reach a compliance agent via WhatsApp for urgent account or transaction disputes. Available between 08:00 and 24:00 WIB; a reference number is issued for every case.

PRAKTIK PERLINDUNGAN DATA

How We Handle Your Data and Account Security

Data protection at sarana365 is not a single policy — it is a set of active practices covering encryption, retention schedules, cookie controls and account-access logs.

Enkripsi End-to-End

All account data, including payment details for DANA, OVO and GoPay transactions, is encrypted in transit and at rest using AES-256 standards. No plain-text payment credentials are stored on our servers.

Kebijakan Cookie

We use session cookies for authentication and analytics cookies to improve page performance. You can review and adjust your cookie preferences at any time from the account settings page under Privacy Controls.

Retensi Data Akun

Account records are retained for five years following the last active session, as required by standard financial compliance. After this period, personal data is anonymised and no longer linked to your identity.

Log Akses Akun

Every login, withdrawal request and account-detail change is logged with a timestamp and device fingerprint. You can request a full access log for your account at any time by contacting our compliance team.

Permintaan Perubahan Data

To request a correction or deletion of your personal data, submit a signed request via email. We process data-change requests within 72 hours and confirm completion to your registered email address.

Kontak Petugas Privasi

Our designated privacy officer handles all escalated data concerns. Reach them directly through the compliance email channel; all correspondence is acknowledged within four hours on business days.

Legal Questions We Hear Most Often

These are the questions our compliance team receives most frequently from users in Indonesia. Each answer reflects the actual policies in place on our platform today, not generic statements.

Access to our platform and specific features depends on local law in your region. We recommend you check the applicable regulations in your area before opening or continuing to use your account with us.

Send a data-access request to our compliance email. Include your registered account name and a copy of your ID. We acknowledge all requests within four hours and deliver a full data export within 72 hours.

Yes. Submit a deletion request via the compliance email channel. We will remove or anonymise your personal data within 72 hours, subject to any retention obligations required by financial compliance rules.

All payment disputes — including those involving DANA, OVO, GoPay and QRIS — are logged automatically. Our compliance team reviews transaction records and responds with a resolution within 48 hours of the dispute being filed.

Yes. Support chat logs, emails and account-change confirmations are retained for five years. You may request a copy of any communication record by contacting our compliance team with your account reference number.

We use authentication cookies (required) and analytics cookies (optional). Navigate to account settings, then Privacy Controls, to view active cookies and toggle optional ones off at any time without affecting your account access.

Reach our privacy officer via the compliance email channel. All escalated legal concerns are assigned a case reference number within four hours, and a written resolution is provided within five business days.

Your Legal Rights at sarana365

Reach Our Legal and Compliance Team

Live Chat

Email Resmi

WhatsApp Support

How We Handle Your Data and Account Security

Enkripsi End-to-End

Kebijakan Cookie

Retensi Data Akun

Log Akses Akun

Permintaan Perubahan Data

Kontak Petugas Privasi

Legal Questions We Hear Most Often

01 Does Indonesian law affect whether I can use sarana365?

02 How do I request a copy of the data sarana365 holds on me?

03 Can I ask sarana365 to delete my personal data?

04 How does sarana365 handle disputes over DANA or QRIS transactions?

05 Are my account communications stored and for how long?

06 What cookies does sarana365 use and how can I control them?

07 Who do I contact if I believe my legal rights have been violated?

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