Reference

Our Terms & Conditions — What You Need to Know

When you open an account at sarana365, these terms shape how your account works, how your deposits and withdrawals flow, and how we handle your data.

Account AccessPayment & Withdrawal RulesData & Privacy

Explore Lobby Read FAQ

The Core Terms Your Account Operates Under

sarana365 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your sarana365 account is governed by this platform's terms of service the moment you create it. By opening an account, you confirm you meet the eligibility requirements set by local law in your region. We process your deposits via DANA, OVO, GoPay and QRIS according to

1
each payment partner's rules and our own settlement practices—usually cleared in under a minute during business hours. Withdrawals are verified against your account holder details and processed to the same method you deposited from, within 24 hours of approval where local law permits. Your account is
2
personal, non-transferable and must not be shared. We retain your payment and play history for 7 years to comply with financial record-keeping obligations. Access to the lobby, live tables, and sportsbook sections depends on local law and your account status. Disputes over bets, payouts or account
3
access are escalated to our support team; we aim to respond within 24 hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to Contact Us About These Terms

Questions about your account, payment processing, or how these terms apply to you? Our support team is here to clarify. You can reach us through multiple channels—live chat during lobby hours, email for detailed questions, and phone support for urgent issues. We aim to respond to every contact within 24 hours.

Team online

Live Chat

Available in the lobby during business hours. Open your account, tap the help icon bottom-right, and start a chat with our team about account rules, payments or data questions.

Email Support

Send detailed questions to [email protected]. Include your account email and what you need help with. We'll respond within 24 hours with clarification on terms, withdrawals or data requests.

Phone Support

Call our support line for urgent account or payment issues. Phone hours are 8 AM–8 PM Jakarta time, Monday to Sunday. Have your account details ready when you call.

ACCOUNT SECURITY

How We Protect Your Data & Account Access

Protecting your account and payment data is built into how we operate. From the moment you sign up, we encrypt your login and financial details using industry-standard SSL protocols.

Data Encryption

All deposits, withdrawals and account logins are protected by SSL encryption. Your payment details are never stored in plain text and are verified before every withdrawal.

No Third-Party Sales

We do not sell your personal data to marketing companies or unrelated platforms. Your account information is shared only with DANA, OVO, GoPay, QRIS and our support vendors.

Account Recovery

Forgot your password? Use the recovery link we email you. For account access disputes, contact support with proof of identity and we'll verify within 24 hours.

Cookie Control

We use cookies to keep you logged in and remember your language and game preferences. You can disable non-essential cookies in your browser settings without losing access to the lobby.

7-Year Retention

We keep your transaction history, account details and play records for 7 years to meet financial compliance rules. After that, personal data is deleted unless legal holds apply.

Data Requests

Want to know what we hold about you, update information, or request deletion? Email [email protected] with 'Data Request' in the subject. We respond within 14 days.

Frequently Asked Questions About Terms & Conditions

Real questions from real players—here's what you need to know about how these terms work in practice.

You can request account closure anytime through the settings menu or by emailing [email protected]. We'll suspend your account immediately and stop all promotional messages. Your balance is paid to the payment method on file within 24 hours. Account records stay with us for 7 years for compliance, but you won't be able to log in.

Yes. Go to your Wallet settings, select 'Payment Methods' and add a new DANA, OVO, GoPay or QRIS account. Future deposits will go to your new method. Withdrawals still go to whichever account you deposited from—this is a security rule that prevents fraud.

Contact our support team within 7 days of the bet with details. We'll review the game record, live stream footage and your account history. Decisions are made within 24 hours. If you disagree, you can escalate to our complaints officer for a second review within 5 business days.

Account details, payment records and play history are kept for 7 years to comply with financial regulations in Indonesia. After 7 years, personal data is deleted unless a legal hold or dispute is active. You can request early deletion anytime, subject to local law requirements.

Your deposits are held with our partner banks and payment processors (DANA, OVO, GoPay, QRIS operators). Funds in your sarana365 wallet are your balance—not a deposit. Depends on local law for any other protections. We keep separate audit records and recommend you withdraw winnings regularly.

No. Your account is personal to you only. Sharing login details voids our protection of your account. If you suspect unauthorized access, change your password immediately and contact support. We'll freeze the account and investigate within 24 hours.

You can create an account on desktop at sarana365.xyz, on your mobile browser (iOS and Android), or download our app for faster access. Your account works across all devices—start a slot game on your phone during the commute, return to live tables on desktop. Your balance and history sync instantly.

Our Terms & Conditions — What You Need to Know

How to Contact Us About These Terms

Live Chat

Email Support

Phone Support

How We Protect Your Data & Account Access

Data Encryption

No Third-Party Sales

Account Recovery

Cookie Control

7-Year Retention

Data Requests

Frequently Asked Questions About Terms & Conditions

01 What happens if I want to close my account?

02 Can I change my registered payment method after I've opened an account?

03 What if I dispute a bet or payout result?

04 How long do you keep my personal data?

05 Are my deposits insured or protected if something goes wrong with sarana365?

06 Can someone else use my account if they have my login?

07 What devices can I use to open an account and play?

Related Pages