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How sarana365 Protects Your Personal Data

At sarana365, your personal data is handled with clear rules — what we collect, why we collect it, and how long we keep it are all set out…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedAccount data encrypted at restYou may request data deletionPolicy applies to all sarana365 services
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sarana365 How sarana365 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Our live chat channel is available every day from 08:00 to 24:00 WIB. Type 'data request' at the start of your message so the agent routes your query directly to our data team without delay.

Email Support

Send a written data-access or deletion request to our privacy email address listed in your account settings. We aim to acknowledge all privacy emails within 24 hours and resolve them within 5 business days.

Account Settings Panel

Log in and navigate to Settings › Privacy to download a copy of your stored data or submit a deletion request directly. This self-service path is the fastest route for most account holders.

DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Safe

sarana365 applies layered security and transparent retention rules across every part of your account.

Cookies Policy

We use session and analytics cookies to remember your login state and measure page performance. You can adjust cookie preferences in your browser or within the sarana365 cookie settings panel at any time without losing your account access.

Payment Data Handling

Transaction records tied to DANA, OVO, GoPay and QRIS are stored in encrypted form. We retain payment logs for the minimum period required by financial compliance rules; we never store full card or e-wallet credentials on our servers.

Account Security Logs

Every login attempt, password change, and withdrawal request is logged with a timestamp and device fingerprint. If we detect an unusual login pattern, we automatically flag the session and may request re-verification before your account proceeds.

Data Retention Schedule

Active account data is retained for as long as your account remains open. After an account closes, personal identifiers are deleted within 90 days unless a longer period is required — this depends on local law and applicable financial regulations.

Third-Party Data Sharing

We share account data only with payment processors such as DANA and OVO, identity-verification partners, and fraud-prevention services — all bound by data-processing agreements. We do not share your data with advertisers or unrelated third parties.

Your Right to Request Changes

You may request a copy of your stored data, ask us to correct inaccurate records, or request deletion of your account and associated personal data. Submit requests via Settings › Privacy or by emailing our support team during operating hours.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about data collection, storage, and your rights as a sarana365 account holder in Indonesia. If your question is not listed here, our live chat team is available daily from 08:00 to 24:00 WIB.

We collect your name, email address, date of birth, device identifiers, and IP address at registration. Once you make a deposit via DANA, OVO, GoPay or QRIS, associated transaction references are also stored against your account profile.

We share data only with payment processors, identity-verification providers, and fraud-prevention services directly tied to running your account. None of your personal data is sold to advertisers or passed to unrelated commercial parties.

Personal identifiers are scheduled for deletion within 90 days of account closure. Transaction logs may be retained longer where required — the exact period depends on local law and applicable financial record-keeping obligations in Indonesia.

Yes. Log in and go to Settings › Privacy to download a structured copy of your stored data. Alternatively, email our support team and we aim to deliver your data package within 5 business days of receiving your verified request.

All payment records linked to DANA, OVO, GoPay and QRIS are encrypted at rest using industry-standard protocols. Full e-wallet credentials are never stored on our servers; only anonymised transaction references are retained for audit purposes.

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage these in your browser settings or through our cookie panel. Disabling analytics cookies does not affect your ability to deposit or play.

Contact our live chat team immediately — available 08:00 to 24:00 WIB — and state 'security concern' so the query escalates to our account-security team. We will review your login logs and, where necessary, freeze the account while we investigate.

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